FAQ's
WHAT CURRENCY ARE YOUR PRICES IN?
All prices listed are in USD. We do have a currency converter for your convenience.
DO I HAVE TO PAY FOR SHIPPING?
Yes, customers are typically responsible for covering the cost of shipping. The shipping fee will be calculated during the checkout process and added to the total order cost. However, we occasionally offer promotions or discounts that may include free shipping, so be sure to check for any current offers.
HOW IS SHIPPING CALCULATED?
Shipping costs are calculated based on several factors, including the total weight of your order, the shipping method selected, and the delivery destination. During the checkout process, you will see the shipping options available for your order, along with the corresponding costs. This allows you to choose the option that best fits your needs and budget. Please note that additional fees may apply for expedited or international shipping.
WHAT METHOD OF SHIPMENT IS USED?
We use reliable shipping methods to ensure your order arrives safely and on time. For domestic orders within the U.S., we primarily use major carriers such as USPS, UPS, and FedEx. These options offer a range of delivery speeds, from standard ground shipping to expedited services, allowing you to choose the method that best suits your needs. All shipments come with tracking information, so you can monitor the progress of your delivery every step of the way.
WHEN DO YOU SHIP OUT ORDERS?
Orders are typically processed and shipped out within 1-3 business days after the order is placed. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that processing times may vary during peak seasons or holidays, but we always strive to get your order to you as quickly as possible.
HOW FAST CAN I RECEIVE MY ORDER?
Delivery times depend on the shipping method you choose at checkout and your location. Standard shipping typically takes 3-7 business days, while expedited shipping options can deliver your order within 1-3 business days. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
Can I Change or Cancel My Order?
- Yes, you can change or cancel your order within a certain timeframe after placing it. Please contact our customer service team as soon as possible to make any modifications. Once an order has been processed or shipped, we may not be able to make changes.
What Is Your Return and Exchange Policy?
- We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange items within 15 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
How Do I Track My Order?
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
Do You Ship Internationally?
- Yes, we offer international shipping to many countries. Shipping times and costs will vary depending on the destination. Please check our Shipping Information page for more details.
What Payment Methods Do You Accept?
- We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to protect your information.
How Do I Care for My Clothing?
- Care instructions are provided on the product labels and on the product pages on our website. Following these guidelines will help maintain the quality and longevity of your garments.
What Sizes Do You Offer?
- We offer a range of sizes to accommodate different body types. Our size guide is available on each product page to help you find the perfect fit. If you have specific questions about sizing, feel free to contact our customer support team.
Do You Offer Discounts for Bulk Orders?
- Yes, we offer discounts for bulk or wholesale orders. Please contact our sales team for more information on bulk pricing and terms.
Can I Pre-Order Items?
- For some upcoming collections, we offer pre-order options. Pre-ordering allows you to secure your size and ensure you receive the item as soon as it becomes available. Details about estimated shipping dates will be provided on the product page.
What If I Receive a Damaged or Defective Item?
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Do You Offer Custom or Personalized Products?
- We may offer customization options for certain products. Please check the product description for details or contact our customer service team for more information on personalized orders.